top of page

Repair MacBook Cracked Screens or Display Issues 

Glitch Fix is an
Authorized Apple Service Provider

Step-by-Step Guide on What to Do With a MacBook that has Screen Problems


What to do MacBook Screen Issues

Cracked screens and issues with visibility or errors often result from dropping laptops. The retina screens that are standard on later models offer extremely high pixel density, which creates a seamless viewing experience, but — like the touch bar — is a new technology that costs more to replace when cracked or damaged. Repair experts recommend always keeping laptops or iPhones in protective cases.

MacBook Pro Black Screen:

Possible Causes

When your MacBook starts up and shows different colored screens it may help you get closer to what the problem may be:

A Black screen

that is stuck is a sign that your MacBook is most likely frozen. A black screen can either happen if your MacBook does not turn on at all, or it might turn to be able to turn on, but the display isn’t coming up for some reason. 

Blue Screen 

similar to the black screen. It is rarer on MacBooks to get the blue screen, so it could potentially be a larger issue.

Gray Screen 

which may have the Apple logo in the center of your screen, is a sign that software is failing to load correctly.

Screen is Flickering

This can be both software or hardware issues. The best way is to test to see if it is a software issue. This can include issues with the drivers. So aside from update, your OS, try updating your drivers as well. 

Vertical Lines:

Many times vertical lines can mean a hardware or connection issue. There may be something damaged internally or the cables that are connected. 

If it may be software issues here are some quick fixes to try first before contacting us: 

Try a Hard Reset: 

Push down and hold down the Command (⌘) and Control (Ctrl) keys along with the Power Button. Wait until the screen goes blank and the MacBook should reboot

Reset PRAM

To reset the PRAM, power on your Mac, and as soon as you hear the startup chime, hold the Command + Option + P + R keys. Wait until you hear the chime a second time and then let go of the keys. Let the Mac boot and see if the black screen is fixed.

If there are any MacOS updates that you have not updated yet, you can try to see if updating will fix the issue. If that does not work, continue in Safe mode and try using the Disk Utility tool to find and fix any disk issues that are keeping your MacBook from working.

This can be from trying to load software or app with issues to login function problems. 

Try removing any newly installed or troublesome apps. Also, look to remove any login items that may not be compatible. 

You can try manually restarting and opening in the MacBook's Safe mode.

Power Issues

It might sound kind of obvious, but power issues are the most common reason your Mac’s screen is blank. Whether it’s a bad battery or a faulty charging cord that lets you fall into the black screen trap, this is always a good place to start looking.

Waking from Sleep

Black screen issues are most common when waking your MacBook from sleep. Whether this is an issue on Apple’s end or the user remains unclear, but it is usually described as opening the lid of your MacBook only to have your screen refuse to wake up. Although it may seem like your computer has turned on (via the activity indicator, fans, or noises), the screen remains blank. The cause of this scenario remains unclear, but it is a well-recognized situation.

Broken Disk Permissions or Login Items

Sometimes, the cause for your Mac to go black screen or even not allow your laptop to boot up normally is due to broken disk permission issues; While other times the culprit is certain apps that sneak into the auto startup list and affect your MacBook’s booting. If that’s the case, you’ll have to check those problems and fix them (see Step 5 for more).

Software/App Error

Everybody wants to blame things on a glitch. It’s a simple answer to a seemingly otherwise unsolvable problem, especially if you’re booting to a black screen or something equally infuriating. Some known bugs could be causing the issue, however, so this is a valid possible cause. Make sure to check official Apple channels such as the security update list or Apple Community Forum to find out if this is your case.

Committed to Recycling for a Cleaner, Greener Earth


Here at Glitch Fix we have recycled all types of e-waste over the years. When your battery is replaced, we drop off all old batteries at an e-recycle company every few months. With the older Mac Notebooks, they are often picked up by a recycling company.

90-Day Service Warranty


Feel confident knowing that your MacBook will be in safe hands.  As a Premium Apple Service Provider, we continue to provide the highest-quality repair service and replacements. If at any time within 90-days the original repair fails because of the quality of the repaired part, we will gladly make sure to fix your Macbook issue at no cost*! 

*Terms and Conditions Apply

bottom of page